All Handy Bike products are covered by a 1 year manufacturer’s warranty except for batteries & tyre treads.
This warranty only applies to the original owner of a Handy Bike and from Handy Bikes purchased from authorized dealers. It does not cover the following:
- Normal wear and tear
- Stunt riding
- Commercial use
- Improper assembly or maintenance
- Failure to follow the user manual’s instructions
- Installation of power systems
- Damage due to accident
- Acts of God
- Modification of the product.
A defect is defined as ‘a flaw, failure or cosmetic blemish caused by the manufacturing process or material that was not consistent with the original design’. This warranty implies no strength or fatigue value beyond industry standards, nor that the product is “indestructible” if the product is pushed beyond the design and manufacturing limits. This warranty does not include normal wear-and-tear parts (i.e., tyres, tubes, cables, etc.).
Customers are responsible for shipping costs for all warranty claims. If the issue with your Handy Bike is a covered event under the warranty, we will repair the product and return it to you at our cost as well as reimbursement of shipping-in cost provided by warranty claimer. If the issue is not covered under the warranty, we will provide a quote for repair costs and return shipping costs to you. Handy Bike reserves the right to use refurbished/comparable value components and products in fulfilling any warranty claim.
Please click here to submit your warranty claims.