Refund & Return Policy
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 15 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

 

What can be returned?
Any products that are with fault
This will be assessed and reply will be sent by email or phone within 7 working days

 

When do items need to be returned by?
Within the purchased product warranty at time of sale

 

Where do items need to be returned to?
44 Beach St, Kippa-Ring, QLD 4021 Australia

 

How do customers return items?
By post with copy of receipt of purchase

 

Shipping for returns?
Products that are Shipped are sent by Australia Post or with couriers please these can take up to 5 – 7 working days
Shipping of return items are at the expense of the customer.

 

Credit for returns?
Credits are to be given after company received returned goods from customer and full inspection with deduction of shipping and handling cost. Please refer to product warranty for length of replacement warranty.

 

Packing materials?
Products to be returned in original packaging.